Adventures in Mobile Marketing

This has come up in a few conversations on EmailRoundtable, and in a conversation between me and @LorenMcDonald, and I thought I’d put my thoughts here. I don’t like list rentals. But to elaborate, let’s talk about the various ways of (in)organically acquiring email addresses:

- For a fee, you use another company’s email systems to send your email. It’s on their system, but they send your content. All links in email go back to your site.
- Some companies sell their lists. So they actually hand over part of their customer base. You insert into your system and drop the email.
- Some companies share part of a newsletter with you, so you can insert a form, and acquire sign-ups.
- Some companies do back-end overlays of data models, to determine who in your company list, fits the model and is thus a good fit for some kind of segment.
- Some companies specialize in giving you extra data on your email list. So I have the email, they will tell me the email’s favorite flavor of ice cream.

I’ve avoided using the marketing terms for the above processes as that’s a completely different discussion.

Issues to think about if you consider any of these options
What’s the email’s provenance? How did the consumer give their permission? The minute you use that email, you are potentially a spammer, if you are unaware of how it was given. And check back a few generations.

Whatever route you take, will the customer understand the relationship? The email I used to opt-in to Zappos emails, and suddenly I’m getting Gap emails. Does that make sense? Don’t underestimate the consumer. They know how they interacted with your company. It doesn’t take a lot to be considered spam.

Are you giving over more value than what you’re being provided? If I give 100K emails to a datafarm, I need to understand that I’m providing them with value. They only exist by the customers they have, and the lists they get.

As Loren McDonald says very well in his post, If Someone Says Buy A List One More Time…”

After all, marketers who ask about buying lists could just be asking, “How can I build my list quickly, and where can I acquire email addresses?” Unfortunately, there is no easy way to build a good list quickly. If there were, presumably we’d all be doing it.

Here’s the truth: In the email world, you can’t buy legitimate email addresses. You know those $399 CDs with 50 million email addresses? Most of the addresses are probably harvested or gathered in some less-than-stellar manner. Many are probably either out of date, converted to “honeypots” by ISPs looking to trap some spammers, or otherwise undeliverable. The owners of those addresses certainly haven’t given you permission to email them.

There are many methods of increasing your email list, “organically,” a term I use just to say, it’s part of the normal process of business. It varies by company and organization, and it’s largely to do with getting out the word that you have interesting mailing campaigns, that you make it a priority to take email addresses at F2F events, strategic parts of your site, at the cash register, etc. Viral campaigns are great, and parternship marketing.

For clients who have explored the acquisition routes above, I have never seen one of them that has exhausted the organic methods. Lifecycle, “triggered” emails are probably the most unsung hero in acquisition channels. It enhances the relationship, it is targeted, and personalized, and 24×7. But it’s a little tricky to execute. I think marketers go the “easy” route by back-end data models, because it’s something they understand, whereas lifecycle emails are not one-hit-wonders but slow growth. Still, when you compare cost and response rates, lifecycles win every time. Web 2.0 companies understand this- their emails are short, text-only (or with maybe 1 image) and triggered according to user activity on their site. They notify you of social relationships- and they create a stickiness. Unfortunately retail and consumer goods haven’t launched onto this as much, they’re still in the image-heavy, HTML one-drop-a-week world, barely inching up from the “cart abandonment” email campaigns. They can go there, and some are trying, but it’s a hard row to hoe.

Reading on the topic
How to Grow A List ClickZ
Email list rental may fall out of favor DM News. Great quote from Julie Katz at Forrester:

“We saw it coming because renting names from a list can be very risky for a marketer,” says Julie Katz, analyst at Forrester Research. “Those people don’t necessarily have any affinity with your brand. Also, if the names are bad, you could get caught in a spam trap and it can ruin your reputation.”

Bulk email lists: good or bad? by Mark Brownlow on Email Experience Reports